Job Title: Telecalling
Location: Palladium Royal Enfield Mira Road
Department: Customer Relations
Reporting To: HR
Company: Palladium Royal Enfield (Authorized Royal Enfield Dealership)
Outbound & Inbound Calling: Initiate calls to leads using pre-defined scripts and handle incoming inquiries regarding products, services, or pricing
Data Management: Record conversation details, update contact information, and track call outcomes in the company's CRM system
Follow-ups: Schedule and execute callbacks for prospects needing more time to decide or for existing clients requiring support