Make outbound calls to prospective and existing customers.
Answer inbound customer calls and respond to inquiries professionally.
Explain company products and services clearly.
Generate leads and schedule appointments when required.
Follow up with customers to maintain relationships and close sales.
Identify customer needs and recommend suitable products or services.
Handle customer complaints and escalate complex issues to the appropriate team.
Maintain accurate records of calls, customer information, and sales activities in the CRM or database.
Achieve daily, weekly, and monthly call and sales targets.
Ensure excellent customer service and maintain a positive company image.
Coordinate with the sales and support teams to resolve customer issues.
Follow company policies, call scripts, and data privacy regulations.