· Make outbound calls to potential clients for business inquiries
· Handle inbound calls and provide correct information
· Maintain daily call logs, follow-up records, and CRM entries
· Explain company’s import-export services to customers
· Coordinate with the sales and documentation team
· Follow up on payments, documentation, pending tasks, and updates
· Handle WhatsApp communication, client queries, and responses
· Assist in basic office administrative tasks when required