సేల్స్ టెలికాలర్

JOB DESCRIPTION – TELECALLER

Arora Institutes, Hyderabad

Position: Telecaller – Student Admissions & Enquiry Management
Location: Ashok Nagar, Hyderabad
Employment Type: Full-time
Department: Admissions & Student Outreach

About the Institute

Arora Institutes is a competitive examination coaching institute in Hyderabad, providing guidance and training for UPSC Civil Services, APPSC, TGPSC, Judicial Services, CLAT, LawCET, and other competitive examinations.

We are looking for a confident, enthusiastic, and student-friendly Telecaller to connect with prospective students, explain our courses, follow up on enquiries, and support the admissions team.

Key Responsibilities

1. Make outbound calls to prospective students from enquiry databases, leads, and campaign responses.

2. Handle incoming calls and respond to enquiries regarding courses, batches, fees, class schedules, and admission procedures.

3. Explain the features, benefits, and eligibility criteria of different coaching programmes.

4. Follow up regularly with interested students and parents to convert enquiries into admissions.

5. Maintain accurate records of calls, student details, enquiry status, and follow-up dates.

6. Contact students who enquire through social media, websites, WhatsApp, and other digital platforms.

7. Share approved course brochures, fee details, demo lecture links, and admission information through WhatsApp.

8. Coordinate with the academic and admissions teams to schedule counselling sessions and demo classes.

9. Meet daily calling targets and monthly admission-conversion targets.

10. Maintain professional communication and build positive relationships with students and parents.

Eligibility Criteria

• Minimum qualification: Intermediate or any degree.

• Good communication skills in Telugu and English.

• Hindi communication skills will be an added advantage.

• Basic computer knowledge and familiarity with WhatsApp, spreadsheets, and online communication tools.

• Freshers with good communication skills can apply.

• Previous experience in telecalling, educational counselling, sales, or admissions will be preferred.

Required Skills

• Clear, confident, and persuasive communication.

• Ability to explain courses patiently and handle student objections.

• Good follow-up, time-management, and record-keeping skills.

• Target-oriented attitude and willingness to learn.

• Professional, polite, and student-friendly approach.

Performance Expectations

• Complete daily calling and follow-up targets.

• Maintain proper records of every enquiry.

• Improve enquiry-to-admission conversion rates.

• Ensure timely follow-ups with interested students.

• Provide accurate information about courses, fees, and batches.

Compensation

Salary: Based on experience and communication skills. Performance-based incentives may be offered based on admissions and institute policy.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 2 years of experience.