Key Responsibilities
Lead Management & Execution: Reach out to inbound/outbound leads via phone, email, and WhatsApp; schedule client demos/meetings for field sales teams.
Order Processing & Operations: Prepare proposals, quotations, invoices, and process client sales orders accurately and promptly.
Client Relationship Management: Maintain clear communication with prospective and existing clients, address inquiries, resolve basic queries, and provide excellent post-sales support.
Interdepartmental Coordination: Liaise between sales, logistics, finance, and product/service teams to ensure timely delivery and client satisfaction.
CRM & Data Maintenance: Keep sales records, client databases, and pipeline activities updated in the CRM software.
Reporting & Analysis: Generate weekly/monthly sales performance reports, status trackers, and pipeline summaries for management.