Coordinate with the domestic sales team and customers.
Handle customer inquiries through calls, WhatsApp, email, and other channels.
Follow up on leads, quotations, orders, and pending payments.
Prepare and share quotations, sales orders, invoices, and other sales documents.
Maintain customer and sales records in Excel/ERP/CRM.
Coordinate with production, dispatch, accounts, and logistics teams for timely order processing.
Track order status and provide regular updates to customers.
Follow up with existing customers for repeat orders and new requirements.
Support sales executives in achieving monthly sales targets.
Handle customer complaints and coordinate for quick resolution.
Prepare daily/weekly sales reports for management.