Key Responsibilities
Handle and respond to enquiries received through IndiaMART, phone calls, WhatsApp, email, and other online platforms.
Monitor IndiaMART leads and ensure timely response to new enquiries.
Understand customer requirements and provide appropriate product/service information.
Qualify leads and forward relevant enquiries to the sales team.
Prepare and share quotations, product details, catalogues, and company profiles.
Follow up with customers regularly through calls, WhatsApp, and email to achieve conversions.
Maintain accurate customer, enquiry, quotation, and follow-up records in CRM/Excel.
Track pending enquiries, quotations, orders, and payment status.
Coordinate with sales, accounts, production, dispatch, and service teams for smooth order processing.
Maintain daily/weekly sales and enquiry reports.
Build strong relationships with existing and prospective customers.
Support the sales team in achieving monthly sales targets.
Identify repeat business and new sales opportunities from existing IndiaMART customers.