Coordinate with the sales team for inquiries, quotations, and order processing.
Prepare and send quotations, Proforma Invoices (PI), and sales-related documents.
Follow up with customers regarding orders, payments, and dispatch schedules.
Coordinate with Production, Planning, Dispatch, and Accounts teams for smooth order execution.
Update customer data, order status, and sales records in ERP/CRM or Excel.
Handle customer calls, emails, and WhatsApp inquiries professionally.
Prepare daily, weekly, and monthly sales reports.
Assist the sales team in achieving sales targets.
Resolve customer issues by coordinating with internal departments.
Maintain proper documentation of sales orders and customer records.