ఇంటర్నేషనల్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

• Handle inbound and outbound interactions with international customers professionally.

• Understand customer concerns and provide accurate, timely, and effective resolutions.

• Maintain a polite, professional, and customer-centric approach throughout every interaction.

• Resolve customer complaints and issues while ensuring high customer satisfaction.

• Document customer interactions, complaints, and resolutions accurately in CRM/internal systems.

• Follow company policies, SOPs, quality standards, and escalation procedures.

• Escalate complex or unresolved issues to the appropriate internal teams.

• Coordinate with relevant departments to ensure timely resolution of customer concerns.

• Maintain product/service knowledge and stay updated on process changes.

• Achieve assigned KPIs such as customer satisfaction, quality score, productivity, response time, and first-contact resolution.

• Handle customers from different countries and demonstrate cultural awareness and professionalism.

Requirements

• 12th pass / Diploma / Graduate in any discipline.

• Freshers or candidates with experience in international customer support/voice process may apply, depending on the role.

• Excellent verbal and written communication skills in English.

• Clear pronunciation and strong conversational skills.

• Good listening, analytical, and problem-solving abilities.

• Basic computer knowledge and familiarity with CRM/customer support tools.

• Ability to multitask and work effectively in a fast-paced environment.

• Strong customer-service orientation and a positive attitude.

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Preferred Skills

• International voice/chat/email support experience.

• Customer relationship management (CRM) experience.

• Conflict-resolution and complaint-handling skills.

• Strong typing and documentation skills.

• Ability to communicate effectively with customers from diverse cultures.

• Additional language proficiency is an advantage.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 2 years of experience.