Roles & Responsibilities:
Manage and update company profiles on IndiaMART and other B2B portals.
Respond promptly to customer inquiries received through IndiaMART, website, WhatsApp, email, and phone calls.
Qualify leads and forward them to the sales team.
Follow up with customers to ensure timely responses.
Prepare and send quotations as per company guidelines.
Maintain inquiry records and update them in Excel/CRM.
Coordinate with the sales and production teams
regarding customer requirements.
Build good relationships with customers through professional communication.