📌 Email/Chat BPO Executive – Job Description
Handle customer queries via email and chat support
Provide accurate information and resolve customer issues
Maintain professional and polite communication
Ensure quick response time and high customer satisfaction
Follow company guidelines and standard operating procedures (SOPs)
Document interactions and update records in the system
Escalate complex issues to the concerned team when required
🎯 Requirements:
Good written English communication
Basic computer knowledge
Typing speed & accuracy
Problem-solving skills
Ability to work in shifts