Education Counselor (Voice Process) – Short Job Description
Role: Counsel prospective students over phone calls, explain courses and admission procedures, answer queries, and convert leads into enrollments.
Key Responsibilities:
Handle inbound and outbound calls.
Guide students on courses, fees, and admissions.
Follow up with leads and maintain records.
Achieve admission/enrollment targets.
Provide excellent customer service.
Skills Required:
Good communication and interpersonal skills.
Persuasion and counseling ability.
Basic computer/CRM knowledge.
Target-oriented approach.