Customer Support Executive

Key Responsibilities

• Handle inbound leads generated through the brand website promptly and professionally.

• Engage customers through calls, emails, or chat to understand their requirements and intent.

• Provide clear and accurate information on product features, applications, pricing range, and availability.

• Qualify leads based on predefined criteria and route them to the appropriate sales or channel partners.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Ensure timely follow-ups to maximize lead conversion and customer satisfaction.

• Address basic customer queries, concerns, and objections with confidence and empathy.

• Adhere to defined service quality benchmarks, response timelines, and communication standards.

• Represent the brand’s premium positioning in every customer interaction.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 5 years of experience.