కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Key Responsibilities:

Inbound customer support (calls, emails, chat)

Technical troubleshooting for barcode printers, scanners, receipt printers, mobile printers, and POS systems

Installation & configuration guidance

Customer service excellence and documentation

Product knowledge maintenance and continuous improvement

Skills Required:

Technical: Product knowledge, troubleshooting methods, CRM systems, remote support tools, networking basics

Communication: English proficiency (Hindi preferred), clear technical explanation ability

Soft Skills: Customer orientation, problem-solving, patience, attention to detail, learning mindset

Qualifications & Experience:

Bachelor's degree or relevant diploma

1-3 years in technical/customer support

Hardware support experience preferred

Work Environment:

Location: Sahibabad, Ghaziabad (with remote/hybrid options)

Standard business hours with support extensions

Company-provided equipment

Performance Metrics: First call resolution, response time, CSAT scores, SLA adherence

Benefits: Competitive salary, health insurance, professional development, career growth

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 2 - 6 years of experience.