Customer Support Executive

Job Title: Customer Support Executive

Location: Onsite

Experience: 0–3 Years

CTC: As per company standards

Job Overview

We are looking for a Customer Support Executive who can handle customer queries, resolve issues quickly, and maintain a high level of customer satisfaction. The role requires strong communication skills, patience, and the ability to handle customers professionally.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chats.

Resolve customer complaints and queries in all timely manner.

Provide accurate product or service information to customers.

Maintain proper records of customer interactions in CRM systems.

Escalate complex issues to the relevant internal teams.

Ensure customer satisfaction and retention.

Follow company policies, processes, and quality standards.

Required Skills

Strong communication skills (English + Hindi).

Basic computer knowledge and CRM handling.

Good problem-solving ability.

Ability to handle pressure and difficult customers.

Good listening and interpersonal skills.

Eligibility

Graduate / Undergraduate can apply.

Freshers welcome (training will be provided).

Prior customer support / BPO experience is an advantage.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 3 years of experience.