Respond promptly to customer queries via phone, email, chat, or social media.
Identify customer needs and provide accurate, valid, and complete information using appropriate tools and resources.
Resolve customer complaints efficiently and follow up to ensure resolution.
Maintain records of customer interactions, transactions, and feedback.
Collaborate with internal teams (Sales, Product, Technical, etc.) to improve customer satisfaction.
Escalate complex issues to senior team members or technical support when necessary.