కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description – Customer Support Executive (Tele-calling & Front Office)

Position Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage both tele-calling and front office operations. The ideal candidate will handle customer inquiries, schedule appointments, provide excellent customer service, and ensure a smooth experience for all clients.

Key Responsibilities

Tele-calling

• Handle inbound and outbound customer calls professionally.

• Explain spa services, packages, memberships, and ongoing offers.

• Schedule, confirm, reschedule, and cancel appointments.

• Follow up with prospective and existing customers.

• Convert inquiries into appointments and memberships.

• Maintain accurate customer records in the CRM system.

• Achieve daily and monthly call and conversion targets.

Front Office

• Welcome and assist customers with a warm and professional approach.

• Manage customer check-in and check-out procedures.

• Handle billing, payment collection, and invoice generation.

• Coordinate appointment schedules with therapists.

• Address customer queries and resolve concerns promptly.

• Maintain reception cleanliness and ensure a pleasant customer experience.

• Promote spa services, products, and membership plans.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Good tele-calling and sales conversion abilities.

• Basic computer knowledge (MS Office/CRM).

• Ability to multitask and work in a fast-paced environment.

• Professional appearance and positive attitude.

Qualification

• Any Graduate or Diploma.

• 1–3 years of experience in customer service, tele-calling, front office (spa/salon experience preferred)

Contact- 8925419191(Sindhiya HR)

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 3 years of experience.