కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Work From Office
Job Title: CRM Executive

Company: PlywoodBazar.com (Soon transitioning to InteriorBazar.com)

Location: Mumbai Naka, Nashik, Maharashtra

Experience: 0–1 Years

Employment Type: Full-time

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About Us

PlywoodBazar.com is a growing startup in the plywood, laminates, hardware, and interior/exterior products industry. We are building a strong B2B platform connecting manufacturers, distributors, dealers, and retailers across Pan India. We are now expanding into the B2C (B2B2C) segment under InteriorBazar.com to connect end customers with verified local retailers.

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Job Summary

We are looking for a proactive and customer-focused CRM Executive who will be responsible for managing customer relationships, ensuring customer satisfaction, and supporting business growth through effective communication and engagement.

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Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with clients

• Understand customer requirements and provide appropriate solutions

• Handle customer queries, complaints, and follow-ups efficiently

Customer Engagement & Support

• Regularly interact with customers to ensure satisfaction

• Maintain a positive customer experience across all touchpoints

• Conduct feedback calls and improve service quality

Data Management & CRM

• Maintain accurate customer data in CRM systems

• Track customer interactions and update records

• Generate reports and analyze customer data

Coordination

• Work closely with internal teams (Sales, Marketing, Operations)

• Ensure smooth onboarding and support for new clients

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Required Skills

• Good communication and interpersonal skills

• Strong problem-solving ability

• Basic knowledge of CRM tools and MS Office

• Customer-centric approach

• Ability to multitask and work in a team

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Eligibility Criteria

• Graduate in any field

• 0–1 year experience in CRM, customer service, or sales (Freshers can apply)

• Languages: English & Hindi (Mandatory)

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Salary & Benefits

• Salary: 13K - 20K + Incentives

• Performance-based bonuses

• Opportunity to grow in a startup environment

• Exposure to B2B and B2C business model

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Work Location

PlywoodBazar.com

E-Wing 407, Business Plus, Next to Sai Square,

Near Mumbai Naka, Tidke Colony, Nashik – 422002

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How to Apply

Send your resume to: admin@plywoodbazar.com

Contact: 7905825172

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 1 years of experience.