Customer Relationship Officer

Job Title: Customer Relationship Officer

Location:  Bangalore

Department: Customer Service / Sales

Employment Type: Full-Time

Working Hours: 9 Hours per Day

Weekly Off: Rotational Off

Salary Range: ₹3.5 LPA – ₹4.5 LPA

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.

Key Responsibilities

• Handle customer inquiries and support requests via phone call.

• Build and maintain strong relationships with existing and potential customers.

• Provide accurate information regarding company products and services.

• Resolve customer complaints efficiently and escalate issues when necessary.

• Follow up with customers to ensure satisfaction and encourage repeat business.

• Achieve assigned sales targets and performance objectives.

• Schedule appointments and coordinate with stores or service centres.

• Maintain customer records and update relevant information in the system.

• Ensure a positive customer experience throughout the customer journey.

Required Skills & Qualifications

• Excellent communication skills in English (additional languages are an advantage).

• Strong interpersonal and relationship-building skills.

• Basic sales and negotiation skills.

• Customer-focused mindset with a service-oriented approach.

• Basic computer knowledge, including MS Office applications.

• Strong problem-solving and conflict-resolution abilities.

 Key Competencies

• Effective Communication and Active Listening

• Customer Handling and Relationship Management

• Time Management and Prioritization

• Team Collaboration

• Adaptability and Flexibility

Preferred Attributes

• Prior experience in customer service, customer support, or sales roles.

• Basic technical knowledge and understanding of customer support processes.

• Ability to work efficiently in a fast-paced environment.

• Positive attitude with a willingness to learn and grow.

Why Join Us?

• Competitive salary package.

• Growth and career advancement opportunities.

• Dynamic and collaborative work environment.

• Opportunity to develop customer relationship and sales expertise.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 2 years of experience.