• Manage and maintain strong relationships with existing and prospective clients. • Communicate with clients through phone calls, WhatsApp, email, and other communication channels. • Handle customer queries, requests, feedback, and complaints professionally and promptly. • Follow up with clients regarding enquiries, appointments, orders, and services. • Maintain accurate customer records and update CRM/customer databases regularly. • Coordinate with sales and internal teams to ensure smooth resolution of client requirements. • Track customer interactions and follow-ups and provide timely updates to management. • Support customer retention and relationship-building activities. • Ensure a high level of professionalism and customer service in every interaction.