కస్టమర్ రిలేషన్షిప్ ఎగ్జిక్యూటివ్

Job description of Customer service Executive .

Job Details:

Location :Thane.

Education : HSC or Graducate.

Department : Service center.

Experince : 1 yr plus (Post service follow up / Service reminder calls).

Key skills : excel experience, customer service, out bound calling, communication skills.

Key Responsibilities:

• Maintain Customers Data Base

• Workshop Customers data to be maintained with correct and latest account details Contact no. contact person name, e-mail ids, bill to account, etc.).Scheduling an Appointment

• Accept service booking and register in the appointment sheet.

• Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts department.

• Making a prior call for reconfirmation of appointments.

• Welcome and greet customers

• Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy.

• Preparing Analysis

• Vehicles which have not visited last two years to be extracted e Dealer and inform to the Service Manager.

• Instant feedback analysis to be done.

• Service follow up analysis to be done.

• Root cause analysis to be given to Service Manager.

Contact : Richa 7208090083

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 3 years of experience.