A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
10,000 - 18,000 /నెల*
Yavison Advizers Private Limited
Loha Mandi, జైపూర్
₹3,000 incentives included
టెలిసెల్స్ / టెలిమార్కెటింగ్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
## Job Title: Customer Care Executive
### Job Summary
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. The role focuses on ensuring customer satisfaction, building positive relationships, and maintaining the company’s reputation.
### Key Responsibilities
• Handle incoming and outgoing customer calls, emails, or chat support
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and issues effectively
• Provide accurate information about products, services, and company policies
• Maintain customer records and update information in the system
• Follow communication scripts and standard operating procedures (SOPs)
• Escalate complex issues to the appropriate department when required
• Meet customer satisfaction and performance targets
• Collect customer feedback and report recurring issues to management
### Required Skills and Qualifications
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal abilities
