Job Description
Contact Customers: Call or email customers who have pending payments and remind them to clear their dues.
Discuss Payment Options: Understand the customer's financial situation and help them choose a suitable payment plan, settlement, or repayment schedule.
Follow Rules & Policies: Handle all recovery and collection activities professionally while following company policies and legal guidelines.
Maintain Records: Keep accurate records of customer conversations, payment commitments, and collection activities in the system.
Achieve Recovery Targets: Work towards monthly collection goals and help reduce unpaid debts for the company.