Their typical duties and responsibilities include:
Reach out to potential or existing customers to present our products and services
Use scripts to provide information about product’s features, prices, etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Create and maintain records of calls and sales, and note useful information in databases
Process orders and ensure timely delivery
Handle grievances to preserve the company’s reputation
Go the extra mile to engage customers, build rapport, and close sales
Continually update knowledge of company products, services, and policies