Making Outbound Calls: Contacting prospective clients (cold calling or warm leads) to introduce offerings and pitch sales.
Handling Inbound Queries: Assisting existing or potential customers who have called in after seeing advertisements or promotions.
Qualifying Leads: Assessing whether a prospective customer is a good fit and interested in purchasing.
Cross-selling and Upselling: Suggesting complementary products or upgraded plans to increase the average order value.
Maintaining Records: Updating CRM (Customer Relationship Management) software or sales trackers with call outcomes and customer details.
Meeting Targets: Achieving daily, weekly, or monthly sales quotas and call volume metrics