A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 25,000 /నెల
Digitide
వేలచేరి, చెన్నై
టెలిసెల్స్ / టెలిమార్కెటింగ్ లో 0 - 4 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Responsibilities
· Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
· Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
· Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
· Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
· Collaborate with cross-functional teams to escalate and resolve complex customer issues.
· Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
· Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
· Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.
· Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.
Qualifications
· A high school diploma or equivalent is required, with a preference for a college degree in a related field.
· Minimum 1-2 years of experience in a customer service role, preferably in a BFSI (Banking, Financial Services, and Insurance) industry.
