A telecaller is a customer service or sales professional who communicates with customers over the phone. Their responsibilities vary depending on the company, but generally include calling potential or existing customers to provide information, answer questions, promote products or services, generate leads, or resolve customer issues.
Typical Responsibilities
Making outbound calls to prospective customers.
Receiving inbound calls from customers.
Explaining products, services, or offers clearly.
Convincing potential customers to purchase a product or book a service (for sales roles).
Handling customer inquiries and complaints professionally.
Maintaining records of calls and customer interactions in the company's CRM or database.
Following up with customers when required.