బిపిఓ టెలికాలర్

Job Description

Customer Care Executive (CCE)

Company

Digitide Solutions Pvt. Ltd.

Position

Customer Care Executive (CCE)

Job Type

Full-Time

Work Location

Thane, Maharashtra

Work Mode

Work From Office (WFO)

Salary

• Graduates: ₹18,000 – ₹25,000 per month + Attractive Incentives

• Undergraduates: Salary as per eligibility + Attractive Incentives

Working Days

6 Days a Week

Weekly Off

Rotational Off

Shift

Rotational Shift

About Digitide

Digitide Solutions Pvt. Ltd. is a leading Business Process Management (BPM) organization providing customer support, sales, and business solutions to India's top banking, financial services, telecom, and e-commerce companies. We are committed to delivering exceptional customer experiences while offering rewarding career opportunities for our employees.

Job Summary

We are looking for enthusiastic and customer-focused Customer Care Executives (CCE) to join our team in Thane. The role involves handling customer interactions, resolving queries, providing product and service information, and ensuring an outstanding customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Resolve customer queries and provide appropriate solutions.

• Explain products, services, and ongoing offers to customers.

• Maintain accurate customer records in the CRM system.

• Escalate complex issues to the concerned department whenever required.

• Achieve daily productivity and quality targets.

• Ensure high levels of customer satisfaction.

• Follow company policies and quality standards during customer interactions.

Eligibility Criteria

• Freshers and experienced candidates are welcome.

• Undergraduate and Graduate candidates can apply.

• Excellent communication skills in Hindi and basic English.

• Customer service-oriented mindset.

• Basic computer knowledge.

• Ability to work in a fast-paced environment.

Skills Required

• Customer Service

• Communication Skills

• Active Listening

• Problem Solving

• CRM Handling

• Time Management

• Teamwork

• Basic Computer Knowledge

Perks & Benefits

• Fixed Salary + Attractive Incentives

• Paid Training

• Career Growth Opportunities

• Performance Recognition Programs

• Professional Learning & Development

• Friendly and Supportive Work Environment

Selection Process

1. HR Screening

2. Telephonic/Virtual Interview

3. Operations Round

4. Final Selection & Documentation

Why Join Digitide?

• Opportunity to work with one of India's leading BPM organizations.

• Structured career progression and internal growth opportunities.

• Professional work environment with continuous learning.

• Performance-based incentives and rewards.

• Exposure to customer service operations for leading brands.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 0 - 4 years of experience.