Job Responsibilities:
Handle a team of telecallersMonitor calls and team performanceHandle escalationsEnsure daily targets are achievedPrepare reports and maintain qualityRequirements:
Minimum 1 year experience as TL in BPO/Recovery processGood communication and leadership skillsTeam handling experience is mandatoryJob Details:
Work from officeFull-timeDay shiftSalary: As per experience + Incentives