ob Responsibilities:•
• Manage and supervise the telecalling / customer support team.
• Ensure daily call targets and order targets are achieved.
• Handle B2C customer queries related to medicine orders.
• Monitor orders coming from WhatsApp and dashboard leads.
• Track and review team performance (Total Calls, Connected Calls, Orders).
• Train team members on customer handling, product knowledge, and order closing.
• Maintain daily performance reports and share updates with management.
• Resolve customer complaints and ensure smooth service.
Requirements:
• 1–2 years of experience in Telecalling / Customer Support / E-Pharmacy.
• Team handling experience preferred.
• Good communication skills in Hindi and Bengali (basic English preferred).
• Basic computer knowledge (Excel, CRM, or dashboard handling).
• Target-oriented with leadership skills.