బిపిఓ టీమ్ లీడర్

18,000 - 22,000 /నెల

Catechu Health Care Private Limited

సెక్టర్ 163 నోయిడా, నోయిడా

టెలిసెల్స్ / టెలిమార్కెటింగ్ లో 2 - 4 ఏళ్లు అనుభవం

3 ఓపెనింగ్

ఫుల్ టైమ్

కావాల్సిన Skills

Computer Knowledge

Domestic Calling

International Calling

MS Excel

Outbound/Cold Calling

Job Highlights

Sales Type: Loan/ Credit Card

Languages: Hindi

గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ

Males Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

మీకు సరిపోతుందో లేదో చెక్ చేయడానికి రిజిస్టర్ చేసుకోండి!

Job వివరణ

About Us[ Catechu Health Care Pvt Ltd ] is a leading organization in the Ayurvedic industry, dedicated to promoting holistic wellness through high-quality, natural, and authentic Ayurvedic products. We are seeking a dynamic Team Leader with BPO experience in the loan sector to lead our customer service and sales team, ensuring exceptional service delivery and team performance.Job SummaryThe Team Leader will oversee a team responsible for customer service, sales, and client relationship management for our Ayurvedic products. Leveraging their BPO loan sector experience, the candidate will ensure high-quality customer interactions, meet sales targets, and maintain operational efficiency. The role requires strong leadership, communication, and process management skills to drive team performance and align with the company’s mission of promoting Ayurvedic wellness.Key ResponsibilitiesTeam Management: Lead, mentor, and motivate a team of customer service and sales representatives to achieve performance goals.Customer Service Excellence: Ensure high-quality customer interactions, addressing queries, complaints, and feedback related to Ayurvedic products.Sales Targets: Drive the team to meet or exceed sales targets for Ayurvedic products through effective call handling and upselling techniques.Process Adherence: Implement and monitor BPO processes, ensuring compliance with company standards and industry best practices.Training & Development: Conduct regular training sessions to enhance team knowledge of Ayurvedic products, customer service skills, and sales strategies.Performance Monitoring: Track team performance metrics (e.g., call quality, resolution time, sales conversions) and provide feedback for improvement.Reporting: Prepare and submit daily/weekly/monthly performance reports to the Operations Manager.Customer Retention: Develop strategies to retain customers and build long-term relationships through personalized service.Issue Resolution: Handle escalations and resolve complex customer issues efficiently.Collaboration: Work closely with other departments (e.g., marketing, product development) to align team efforts with company goals.Qualifications and SkillsExperience: 3-5 years of experience in a BPO environment, with at least 1-2 years in a leadership role in the loan sector.Industry Knowledge: Familiarity with loan processing, customer service, and sales in a BPO setting; knowledge of Ayurvedic products is a plus.Leadership Skills: Proven ability to lead and motivate a team to achieve targets in a fast-paced environment.Communication Skills: Excellent verbal and written communication skills in [Hindi/English or other relevant languages].Analytical Skills: Ability to analyze performance data and implement process improvements.Customer-Centric Approach: Strong focus on delivering exceptional customer experiences.Technical Skills: Proficient in CRM software, MS Office, and BPO tools/systems.Adaptability: Ability to adapt BPO loan sector experience to the Ayurvedic industry’s unique requirements.Education: Bachelor’s degree in any discipline; additional certifications in leadership or customer service are a plus.Key CompetenciesStrong interpersonal and team-building skillsProblem-solving and decision-making abilitiesTime management and organizational skillsAbility to work under pressure and meet deadlinesPassion for promoting health and wellness through Ayurvedic productsWhy Join Us?Opportunity to work in a growing Ayurvedic company with a mission to promote holistic wellness.Competitive salary and performance-based incentives.Supportive work environment with opportunities for professional growth.Chance to apply BPO expertise in a unique and meaningful industry.

ఇతర details

It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 2 - 4 years of experience.

బిపిఓ టీమ్ లీడర్ job గురించి మరింత

బిపిఓ టీమ్ లీడర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 4 years of experience అనుభవంతో ఉండాలి
ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹18000 - ₹22000 నెలకుని మీరు ఆశించవచ్చు. ఇది నోయిడాలో Full Time Job.
బిపిఓ టీమ్ లీడర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
Ans: ఈ బిపిఓ టీమ్ లీడర్ jobకు 6 working days ఉంటాయి.
ఈ బిపిఓ టీమ్ లీడర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
Ans: లేదు, ఈ బిపిఓ టీమ్ లీడర్ jobకు కంపెనీలో ఉదాహరణకు, Catechu Health Care Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
ఇది ఇంటి నుండి పని చేసే పనినా?
Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
ఈ బిపిఓ టీమ్ లీడర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
Ans: Catechu Health Care Private Limited వద్ద 3 బిపిఓ టీమ్ లీడర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
Ans: పురుష అభ్యర్థులు మాత్రమే ఈ టెలిసెల్స్ / టెలిమార్కెటింగ్ jobకి apply చేసుకోవచ్చు.
ఈ బిపిఓ టీమ్ లీడర్ Job టైమింగ్స్ ఏమిటి?
Ans: ఈ బిపిఓ టీమ్ లీడర్ job Day Shift కలిగి ఉంది.