Key Responsibilities
Client Communication & Support: Handle incoming B2B client calls, emails, and WhatsApp inquiries regarding packaging materials.
Quotation & Pricing Support: Prepare and send product price estimates, sample requests, and technical specifications sheets under the guidance of the sales head.
Order Processing & Tracking: Coordinate with production, inventory, and dispatch teams to ensure customer packaging orders are delivered on time.
Database & CRM Management: Maintain daily logs of leads, client follow-ups, purchase orders, and dispatch records using MS Excel or company CRM tools.
Vendor & Sample Coordination: Manage dispatch of packaging sample kits to prospective clients and track feedback.
After-Sales Support: Resolve delivery discrepancies, invoice queries, or material complaints in coordination with internal operations