Job title: Technician
Job summary: Carry out service of all lifts safely in his assigned route specific travel to 30 - 40 lifts in close coordination with customer and reporting manager. Attend to Breakdowns/ entrapment/ minor repairs. Report back daily immediately before leaving site to his reporting Manager on site/customer issues
Responsibilities:
· 100 % Service completion
· Keep all elevator equipment clean and free of debris.
· Must maintain a clean and organized work area
· Perform regular preventive maintenance to minimize breakdowns and avoid unnecessary repairs.
· Resolve customer complaints related to maintenance
· Respond to customer complaints and concerns
· Maintain Good customer relationship.
· First time fix Right
· Must follow all safety protocols when working with elevator equipment
· Faster response to the breakdown (< 2Hrs from the time of call is registered)
· Lesser down time of the lifts ( Time taken to put back the lift in service )
· Timely submission of service reports
· Overall equipment safety & reliability