Solar Installer

Key responsibilities: 

• Installation & Service: Attend installation requests and service queries, identify faults, and resolve the issue with minimum downtime. Develop a schedule and carry out planned maintenance for the Inverter and associated accessories. 

• Quality Assurance:  Carry out a diagnosis of faults, maintenance, and repairs to all types of technical issues of the product in a safe, timely, and professional manner and return the product to operational service. Ensure all work is undertaken to a high-quality standard and adheres to all standard quality regulations. 

• Training: Training for partners/ customers about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service that the company you work for is offering.

• Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and close product replacements and other warranty claims within the designated timelines. Delegate certain customer inquiries to specific teams when needed.

• Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers. 

• Drive Operational Efficiency: Meet KPI goals, including service level timelines and customer net promoter scores. 

• Documentation & MIS:  Provide periodic reports to management on after-sales & service activities.

• Any other business as assigned by your supervisor. 

• It is a Full Time సాంకేతిక నిపుణుడు job for candidates with 1 - 4 years of experience.