Service Technician

JOB DESCRIPTION

Position: Service Technician (ST)

Reporting Structure: Reports to CSC (Customer Service Center) Manager

Job Responsibility:

· Responsible for Installation/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers at customer location.

· Ensure to reach the customer location on time as per the requested date & time.

· Follow the given repair SOP (standard operating procedure) for specific devices based on the guidelines and training given to him.

· Budget achievement, SR (Service Request), IR (Installation Request), MS (Mandatory Service)

· Attendance for a given month and min. productivity in a day

· Ensure collection of IWIC (In warranty In contract) defective parts and brought back to CSC store for team inspection & audit.

Skills Required:

• Must have a bike of his own

• Having a smartphone is a must

• Age should not be more than 35 years

• Local language: Read, Write & Speak

• English or Hindi: Read, Write & Speak

• Must be humble, polite and courteous while interacting with the customers

Education & Experience Required:

• 0-1 years of experience in handling electronic product servicing as well as customer-facing field experience (Note: For Senior Technician - At least 1 Year experience as Water Purifier Technician)

• ITI diploma or HSC (10+2) is required education qualification

• It is a Full Time సాంకేతిక నిపుణుడు job for candidates with 0 - 6 months of experience.