Service advisor

1. Customer Service & Intake

• Welcoming & Consulting: Greet customers promptly, listen to their concerns, and conduct walk-arounds or test drives to diagnose mechanical issues.

• Estimating Costs & Timelines: Prepare accurate written repair orders detailing parts, labor, and anticipated completion times.

• Educating: Advise customers on manufacturer-recommended maintenance schedules, warranty coverages, and part options. [1, 2, 3, 4]

2. Operations & Workflow Management

• Liaising with Technicians: Translate customer complaints into precise technical descriptions for mechanics.

• Monitoring Progress: Track the status of repairs in the shop and coordinate with the parts department to ensure components are available.

• Authorizing Additional Work: Contact customers to explain newly discovered issues, provide updated estimates, and gain authorization before continuing repairs. [1, 2, 3, 4]

3. Delivery & Follow-Up

• Explaining Invoices: Walk customers through the completed work, explaining charges and the value of the repairs.

• Quality Assurance: Ensure the vehicle is clean, keys are organized, and final quality checks are confirmed before handover.

• Customer Retention: Perform follow-up communications to ensure satisfaction and build long-term loyalty

• It is a Full Time సాంకేతిక నిపుణుడు job for candidates with 1 - 3 years of experience.