Home Appliances Technician

🎯 Job Purpose:

To install, maintain, and troubleshoot broadband (FTTH) & Wireless connections at customer locations, ensuring high service quality, quick complaint resolution, and customer satisfaction.

🔧 Key Responsibilities:

1. Installation Work

• New broadband connection installation (FTTH – Fiber to Home)

• ONT/Router configuration and setup

• Fiber cable laying, splicing, and testing

• Ensure proper signal strength and speed delivery

2. Complaint Handling

• Resolve customer complaints within SLA time

• Diagnose network issues (No internet, slow speed, LOS, etc.)

• Update complaint status in CRM (e.g., Height8 or any system)

• Provide proper resolution notes

3. Maintenance Work

• Routine network checks and preventive maintenance

• ODF (Optical Distribution Frame) management

• Fiber fault identification and repair

4. Customer Handling

• Communicate politely with customers

• Educate customers on basic router usage

• Ensure customer satisfaction before closing complaint

5. Reporting & Documentation

• Daily reporting via WhatsApp / CRM

• Maintain installation and complaint records

• Share before/after work photos if required

6. Coordination

• Coordinate with backend team & support team

• Work closely with sales team for new connections

• Escalate major issues to seniors

🛠️ Required Skills:

• Basic knowledge of FTTH & fiber networking

• Router configuration knowledge (PPPoE, IP settings)

• Fiber splicing and testing skills

• Problem-solving ability

• Good communication skills

• Ability to work in field conditions

• It is a Full Time సాంకేతిక నిపుణుడు job for candidates with 0 - 6+ years Experience.