Electronics Technician

Key Responsibilities

Technical Support

• Provide online support via phone, email, video meetings, and remote access tools.

• Provide offline/on-site support for product installation, commissioning, and troubleshooting.

• Diagnose and resolve hardware, software, and application-related issues.

• Assist customers in understanding product features and technical specifications.

Application Engineering

• Support customers in integrating electronic products into their systems.

• Develop application notes, technical documentation, and user guides.

• Conduct product testing and validation.

• Recommend suitable solutions based on customer requirements.

Customer Interaction

• Handle technical inquiries and service requests.

• Conduct product demonstrations and technical presentations.

• Coordinate with sales and service teams to support business development activities.

• Maintain strong customer relationships and ensure high service quality.

Documentation & Reporting

• Prepare technical reports and service records.

• Maintain support ticket records and resolution databases.

• Provide feedback to R&D and product teams regarding field issues and customer requirements.

Required Qualifications

• Bachelor's Degree or Diploma in Electronics Engineering, Electrical Engineering, Instrumentation, or a related field.

• 1–3 years of experience in electronics technical support, application engineering, or customer support.

• Strong understanding of electronic circuits, sensors, controllers, communication protocols, and troubleshooting techniques.

• Familiarity with test equipment such as oscilloscopes, multimeters, and power supplies.

• Proficiency in Microsoft Office and CRM/support tools.

Preferred Skills

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to non-technical users.

• Problem-solving and analytical skills.

• Willingness to solve query for customer.

• Knowledge of embedded systems, IoT products, PLCs, or industrial electronics is an advantage.

Working Mode

• Provide support through both call and offline channels.

• Coordinate with customers, distributors, and internal teams for issue resolution.

• It is a Full Time సాంకేతిక నిపుణుడు job for candidates with 1 - 3 years of experience.