Property Supervisor

A Hostel Property Supervisor (also often called Hostel Manager or Hostel Warden) is responsible for overseeing the daily operations of the property, ensuring guest/resident satisfaction, maintaining safety and cleanliness standards, and managing staff and resources. 

Key Responsibilities

Property Operations & Maintenance

• Oversee Daily Operations: Ensure the smooth functioning of the reception, common areas, kitchen/cafe, and all facilities.

• Maintenance & Upkeep: Coordinate repairs, arrange for preventative maintenance, and conduct regular inspections to ensure all facilities (plumbing, electrical, furniture, etc.) are in proper working order.

• Cleanliness & Hygiene: Supervise housekeeping staff and ensure high standards of cleanliness and sanitation are met throughout the property, including dormitories, rooms, and public areas.

• Inventory Control: Monitor inventory levels for supplies, place orders, and manage relationships with vendors and suppliers to ensure cost-effectiveness. 

Guest/Resident Management & Relations

• Customer Service: Interact with guests, address complaints and concerns promptly and professionally, and ensure a welcoming atmosphere.

• Check-ins/Check-outs: Oversee and assist with check-in and check-out procedures, manage reservations, and update online booking platforms.

• Community Building: Organize social events and activities to foster a sense of community among guests.

• Rule Enforcement: Uphold hostel rules and regulations consistently to maintain order, discipline, and a positive living environment for all residents. 

Staff & Team Management

• Supervision & Training: Recruit, train, and supervise a team of staff (housekeeping, maintenance, front desk, etc.), create task lists, and conduct performance evaluations.

• Scheduling: Plan staff rotas and manage duty rosters to ensure adequate coverage at all times.

• Conflict Resolution: Facilitate conflict resolution between staff members or between staff and guests. 

Safety, Security & Finance

• Safety & Security: Implement and monitor safety protocols, conduct emergency evacuation drills, maintain security devices (CCTV), and manage visitor logs.

• Budgeting & Finance: Assist with preparing and managing the operational budget, monitoring expenses, collecting payments/rent, and preparing financial reports.

• Legal & Compliance: Ensure the property complies with all local housing laws, health and safety regulations, and licensing requirements. 

Required Qualifications & Skills

• Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is often preferred, but relevant experience is highly valued.

• Experience: Prior experience in hostel, hotel, or residential life management, including a supervisory role, is typically required.

• Hard Skills:

  • Proficiency in property management software (PMS) and basic computer skills (MS Office, email).

  • Basic knowledge of maintenance and facility operations.

  • Understanding of local housing and employment laws.

  • Financial management and budgeting skills.

• Soft Skills:

  • Strong leadership and team management abilities.

  • Excellent communication and interpersonal skills.

  • Effective problem-solving and conflict resolution capabilities.

  • Strong organizational skills and attention to detail.

  • Ability to work under pressure and handle emergencies calmly. 

• It is a Full Time కాపలాదారి job for candidates with 0 - 6+ years Experience.