•• Making outbound calls to generate leads, explain products/services, and close sales while handling inbound queries, focusing on meeting targets, maintaining customer data in CRM systems, and building customer relationships through effective communication and persuasion.
Key Responsibilities
Outbound Calls: Contact potential and existing customers to pitch products/services.
Lead Generation: Identify and qualify new prospects for sales.
Sales & Closing: Present benefits, handle objections, and convert calls into sales.
Customer Service: Answer inquiries, resolve complaints, and provide product info.
Data Management: Accurately log interactions and update customer records in CRM.
Follow-ups: Nurture leads through subsequent calls.
Target Achievement: Meet daily, weekly, or monthly sales goals.
Essential Skills & Qualifications
Communication: Clear, persuasive, and active listening skills.
Persuasion: Ability to influence decisions and handle objections.
Technical: Familiarity with CRM software and basic computer skills.
Soft Skills: Resilience, multitasking, attention to detail, and ability to work under pressure.
Education: High school diploma often required; experience in sales/customer service is a plus.
What They Do
Bridge the gap between the company and the customer.
Inform customers about offerings and build brand awareness.
Gather customer feedback and market insights.