టెలికాలర్ అవుట్‌బౌండ్

Job Summary:

We are looking for a professional and articulate Telecaller with excellent communication skills in

English and Hindi to handle outbound and inbound calls. The ideal candidate will be responsible for

connecting with potential clients, explaining our products or services clearly, and maintaining a high

standard of customer interaction and satisfaction.The candidate should have a pleasant phone

etiquette, the ability to engage in meaningful conversations, and a strong sense of responsibility

toward achieving daily and monthly targets.

Roles and Responsibilities:

● Make outbound calls to potential customers and explain company services or offers

professionally.

● Handle inbound calls, address customer queries, and provide accurate information.

● Maintain a positive, empathetic, and professional tone during every customer interaction.

● Understand customer needs and convert leads into successful outcomes.

● Keep detailed records of calls, leads, and follow-ups using CRM or call tracking tools.

● Coordinate with the sales and marketing teams to improve call effectiveness and lead quality.

● Meet daily and monthly call targets and conversion goals.

● Ensure adherence to communication scripts, policies, and quality standards.

● Provide feedback and suggestions to enhance call process efficiency.

● Build and maintain long-term relationships with customers through quality service and

follow-up.

Key Skills Required:

● Excellent communication skills in English and Hindi (fluency in both is mandatory).

● Strong interpersonal and persuasion skills.

● Good listening ability and problem-solving mindset.

● Professional telephone etiquette and a confident speaking voice.

● Basic computer knowledge (MS Office, CRM tools).

● Ability to work independently and meet performance goals.

Qualification & Experience:

● Graduate preferred.

● 0-1 of telecalling / customer service / inside sales experience preferred.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 0 - 1 years of experience.