టెలికాలర్

Job Summary:

We are looking for a motivated and energetic Telecaller Executive to join our team. The Telecaller will be responsible for handling both inbound and outbound calls, addressing customer inquiries, providing product/service information, and assisting in resolving issues. They will also play a key role in driving sales and promoting various services or products.

Key Responsibilities:

• Inbound/Outbound Calling:

• Make outbound calls to potential clients or existing customers.

• Answer inbound calls, providing customer assistance, resolving queries, or redirecting calls as needed.

• Sales & Product Promotion:

• Promote and sell products/services to customers.

• Offer special promotions or discounts to customers based on the company's offerings.

• Meet or exceed sales targets or KPIs as set by the team lead or supervisor.

• Customer Relationship Management:

• Build rapport with customers to maintain long-term relationships.

• Handle customer complaints or concerns with professionalism and empathy.

• Ensure customer satisfaction by providing timely, accurate, and efficient service.

• Data Entry & Record-Keeping:

• Maintain detailed records of all customer interactions and transactions.

• Update customer information in the database accurately.

• Log feedback and customer issues for further action.

• Market Research:

• Gather and report on customer feedback or market trends to assist in business decision-making.

• Suggest improvements based on customer input and personal experience.

• Follow-up Calls:

• Conduct follow-up calls to ensure customer satisfaction or to close sales.

• Send reminders, product information, or offer details as required.

• Collaborate with the Team:

• Work closely with other team members, such as sales executives or support staff, to resolve customer issues or close sales.

• Participate in team meetings and share insights or challenges with team leads.
  

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills with a friendly and clear tone.

• Customer Service Orientation: Strong focus on providing exceptional service to clients.

• Sales Skills: Ability to upsell, cross-sell, or close sales in a polite and effective manner.

• Problem-Solving: Ability to handle objections and resolve customer complaints calmly and efficiently.

• Attention to Detail: Accuracy in data entry, call logs, and follow-up activities.

• Multitasking: Ability to handle multiple tasks and stay organized under pressure.

• Technical Proficiency: Familiarity with CRM software, phone systems, and other relevant tools.
  

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience as a Telecaller, Customer Service Representative, or similar role is a plus.

• Basic knowledge of sales and customer service best practices.

• Proficient in Microsoft Office Suite (Excel, Word, etc.) and CRM systems.

• Freshers can also apply.
  

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

• Commuter assistance

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Telecaller: 1 year (Required)

• Customer support: 1 year (Required)

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 0 - 1 years of experience.

టెలికాలర్ job గురించి మరింత

1. టెలికాలర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 1 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹10000 - ₹15000 నెలకుని మీరు ఆశించవచ్చు. ఇది నోయిడాలో Full Time Job.
3. టెలికాలర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ టెలికాలర్ jobకు 6 working days ఉంటాయి.
4. ఈ టెలికాలర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ టెలికాలర్ jobకు కంపెనీలో ఉదాహరణకు, KICK CHEFలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ టెలికాలర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: KICK CHEF వద్ద 1 టెలికాలర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ టెలికాలర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ టెలికాలర్ jobకు 10:00 AM - 06:30 PM టైమింగ్ ఉంటుంది.