Outbound & Inbound Calling
Make outbound calls to potential or existing customers.
Attend inbound queries and assist customers with required information.
Lead Generation & Follow-ups
Identify potential leads and convert them into sales opportunities.
Maintain regular follow-up with customers until closure.
Customer Relationship Management
Build and maintain strong customer relationships.
Handle customer concerns politely and provide timely resolutions.
Product/Service Explanation
Explain company products/services clearly and convincingly.
Share offers, pricing, and updates as needed.
Database & Record Management
Update CRM/records with accurate customer details and call responses.
Maintain confidentiality of customer information.
Achievement of Targets
Work towards daily/weekly/monthly call and sales targets.
Support team objectives and contribute to growth.
Professional Communication
Maintain a courteous tone throughout calls.
Improve call scripts and communication skills based on feedback.
Reporting & Coordination
Prepare call logs, follow-up schedules, and performance reports.
Coordinate with the sales and marketing teams for conversions.