Outbound calls:
Contact potential or existing customers to promote products, explain features, or schedule appointments.
Inbound calls:
Answer customer inquiries, provide information, and address complaints or issues.
Lead generation:
Identify and qualify potential customers to build a sales pipeline.
Customer relationship management:
Follow up with customers, gather feedback, and ensure a high level of satisfaction.
Record-keeping:
Maintain accurate records of all customer interactions and update databases with call details and feedback