Key Responsibilities
1. Customer & Sales Management
Deliver exceptional customer service to drive store sales and customer retention.
Support the Store Manager in achieving monthly sales targets.
2. Inventory & Operations
Oversee stock levels, replenishment, and timely ordering.
Ensure proper inventory control and minimize shrinkage.
Coordinate with logistics for smooth handling of home delivery orders.
3. Visual Merchandising
Implement and maintain visual merchandising standards to enhance customer experience.
4. Service Management (Spa & Grooming)
Assist in managing spa and grooming appointments.
Coordinate staff scheduling and ensure quality of pet spa services.
Handle customer follow-ups and ensure satisfaction with spa experiences.
Requirements
1–3 years of experience in retail operations or store management.
Strong customer service and sales orientation.
Knowledge of inventory management systems and retail processes.
Ability to multitask and manage both store floor and service operations.
Good communication and leadership skills.
Good to Have
Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
Familiarity with POS systems and CRM tools.