Key Responsibilities:
Outbound Calling:
Making a high volume of calls to potential customers to introduce products, explain their benefits, and generate interest.
Inbound Handling:
Answering incoming calls from customers to address inquiries, resolve complaints, and provide support.
Lead Generation:
Identifying and qualifying potential customers by gathering information, assessing needs, and building rapport.
Sales and Closing:
Persuading customers to make purchases, schedule appointments, or take other desired actions.
Customer Relationship Management:
Maintaining accurate call logs, updating customer records, and following up with leads to ensure satisfaction.
Product Knowledge:
Staying up-to-date on product information, pricing, and promotions to effectively communicate with customers.