Client Relationship Management: Maintain regular communication with customers to ensure satisfaction and promote new offerings.
Site Visits & Client Meetings: Conduct in-person visits to key clients to understand their needs and build trust.
Referral Generation: Encourage referrals from satisfied clients and track them through the CRM system.
Complaint Handling: Serve as the primary contact for service issues, coordinating with internal teams for quick resolution.
CRM System Management: Maintain accurate records of client interactions, orders, and feedback in the CRM database.
Bachelor’s or Master’s degree in Business, Marketing, or a related field
2–4 years of experience in client servicing, CRM, or customer success roles
Strong interpersonal and communication skills
Customer-centric mindset with a problem-solving approach
Ability to travel locally for client meetings
Familiarity with CRM tools and data entry best practices