● Make outbound calls to customers with overdue payments and remind them of their pending dues.
● Negotiate and convince customers to make timely payments or work out repayment plans.
● Maintain accurate and up-to-date records of all interactions and payment arrangements.
● Follow up regularly with debtors as per agreed schedules.
● Escalate unresolved accounts to senior team members as needed.
● Maintain compliance with all company policies and relevant regulatory guidelines.
● Meet daily and monthly call and recovery targets.