Company: WCPL (Wonton Consultancy Pvt Ltd)
Location: Bangalore (Shivajinagar)
Type: Full-Time | Work from Office (WFO)
CTC: ₹3,61,272 per annum (₹30,000/month fixed + ₹4,068 quarterly bonus × 4)
Shift: Day shift (Rotational)
Location: Shivajinagar, Bangalore.
Languages Required: English & Hindi
Eligibility Criteria:
Graduates (any stream) with minimum 1 year of experience in Sales or Customer Service.
2.MBA Freshers (any specialization) are welcome to apply.
3.Strong verbal communication skills in Hindi and English.
About the Role:
As a Key Account Manager (Voice Process), you will be responsible for managing seller accounts on a leading e-commerce platform. Your goal will be to track performance, resolve seller concerns, and help them grow their business on the platform through proactive support and account management.
Key Responsibilities:
1.Handle inbound and outbound calls with sellers
2.Monitor and track order performance metric
3.Identify reasons for low or no order flow and suggest improvements
4.Assist sellers with pricing, listings, and visibility enhancements
5.Guide new sellers through onboarding and training
6.Liaise with internal teams to resolve seller queries and issues