General
Proficiency in both English & Hindi (written & oral)
Develop and maintain strong relationships to ensure customer satisfaction and repeat business
Active listening & empathising skills
Analytical &problem solving ability
Inspirational leadership qualities
External stakeholders
Customer engagement & relationship building through understanding needs, pain points of customers, understand and propose appropriate solutions
Ability to educate leads about product & service offerings (value propositions)
Building trust & rapport with customers for long term relationships
Prospecting & lead management
Ability to qualify leads basis potential of conversion into current &future prospects. Tracking and managing leads through various stages of the sales pipeline
Upselling or cross-selling additional products or services when applicable
Internal stakeholders
Preparing compelling pitches to train team on propositions as well help with rebuttals to drive up conversions
Reporting & Analysis
Sharing customer insights and market feedback to improve lead-generation efforts.
Coach, insipre& lead to create a high performing team
Domain expertise/requirements
Knowledge of CRM principles & tools, diallers & process automation
Strategic sales planning
Willingness to work varied shift